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My Phone Anxiety Story: Why I Needed This Course

Let me make a confession: I used to break into a cold sweat every time my phone rang. My heart would pound, my mouth would go dry, and my brain would suddenly forget every word in the English language.

It wasn’t just personal calls—it was especially business calls. As someone running a digital marketing consultancy, this was a major problem. I’d find myself typing out emails when a 3-minute call would solve everything. I’d delay client meetings. I even hired an assistant whose unofficial job was “answer Mike’s phone.”

The breaking point came when I lost a $12,000 contract because I couldn’t articulate our value proposition clearly over the phone. The client later told me they went with someone else because they “sounded more confident.” Ouch.

I tried everything: voice coaching, recording myself, reading scripts. I watched countless YouTube videos on “how to sound confident on calls.” Nothing worked long-term. Then a colleague mentioned Andy Elliott’s Master Phone Training course.

At first, I was skeptical. Nearly $900 for a phone training course? But after watching some of Andy’s videos and seeing his background (breaking the record for most money made by a car salesman in a year), I decided to take the plunge.

What happened next completely transformed my relationship with the phone—and my business. But before I dive into my personal experience, let me break down what this course actually includes.

What is Master Phone Training?

Andy Elliott’s Master Phone Training is a comprehensive course designed to transform how you communicate over the phone. Unlike generic sales courses that offer one-size-fits-all scripts, this program focuses on the psychology of phone communication, relationship building, and authentic connection.

The course is structured around five key areas: taking control of conversations, mastering the sales process, overcoming objections, handling both new and old leads, and practical implementation strategies.

What makes this course unique is Andy’s approach—he doesn’t just tell you what to do, he shows you exactly how to do it with real examples, live demonstrations, and frameworks you can adapt to your specific situation. Every technique is illustrated with actual recordings of sales calls, complete with Andy’s commentary on what works and why.

What’s Inside Each Module?

MODULE 1: HOW TO TAKE CONTROL

• Make a Best Friend in 30 Seconds: Andy’s technique for building instant rapport felt unnatural at first, but I was amazed how quickly it works. I used to ramble for 3-4 minutes before getting to the point.
• Asking the Right Questions: The “information gathering” framework completely changed how I approach calls. Instead of pitching, I’m now leading conversations with strategic questions.
• New Language & Words: Learning which words trigger defensive responses vs. which ones open people up. This section alone was worth the course price.
• How Not to Over Speak: Practical techniques to avoid my biggest problem—talking too much when nervous.

MODULE 2: SALES PROCESS

• Eliminate Rejection: Andy’s approach to framing conversations so rejection rarely happens in the first place.
• Should You Put Your Customer on Hold?: Counterintuitive advice about using brief holds strategically (I was skeptical but it works).
• Create the “Gap”: Learning to identify and expand the gap between where prospects are and where they want to be.
• Pattern Interrupts: Specific techniques to break through when prospects are on autopilot.
• Make it Easy to Say Yes: The psychological triggers that make saying “yes” the path of least resistance.

MODULE 3: OVERCOME EVERY OBJECTION

• Stalls and Smoke Screens vs. REAL Objections: How to tell the difference between genuine obstacles and avoidance tactics.
• Cut Objections in Half: Building relationship equity that reduces resistance.
• Exact Word Tracks: Scripts for handling common objections in a way that feels natural, not robotic.

MODULE 4: NEW LEADS VS OLD

• Exact Process for New Leads: Step-by-step workflow for first contacts.
• “Old” Lead Script: How to revive leads that have gone cold (this has generated $6,200 in revenue from leads I had written off).
• When to Send Videos: Strategic use of video messages to complement phone communication.
• Call/Text/Email Scripts: Templates for multi-channel communication sequences.

My 30-Day Journey: Transforming My Phone Skills

Week 1: Confronting Reality

The course starts with a brutal self-assessment. Andy asks you to record yourself on several calls and evaluate everything from your tone to your listening skills. This was honestly painful—hearing my nervous voice, my rambling explanations, my failure to actually listen.

I discovered I was interrupting prospects constantly, talking way too fast, and using filler words (“um,” “like,” “sort of”) that undermined my credibility. The first week was about becoming aware of these habits and practicing the basic pattern-interrupt techniques.

Week 2: Building the Foundation

I focused on implementing Andy’s “make a best friend in 30 seconds” protocol, which involves specific mirroring techniques and rapport-building questions. At first, it felt mechanical and awkward. By the end of the week, though, I was having noticeably better conversations.

The most surprising improvement came from implementing strategic silence. Learning to ask a question, then shut up and wait for a complete answer (even through uncomfortable pauses) led to prospects revealing crucial information they never would have shared before.

Week 3: Handling Objections

Week three was dedicated to mastering Andy’s objection handling framework. I memorized his scripts for the five most common objections I face (“it’s too expensive,” “I need to think about it,” “I’m already working with someone,” etc.).

The breakthrough moment came when a prospect said, “Your service looks good, but I need to run this by my business partner first.” Instead of my usual “Sure, when should I follow up?”, I used Andy’s exact language pattern that addresses the real fear behind this objection. We ended up closing the deal on that same call.

Week 4: Putting It All Together

The final week focused on integrating everything into a cohesive approach. I revisited cold leads using Andy’s revival scripts, implemented his follow-up sequences, and recorded all my calls to continue refining my technique.

By day 30, the transformation was dramatic. My call conversion rate had jumped from 12% to 38%. More importantly, I was actually looking forward to calls instead of dreading them.

My Results: Before and After

Beyond the metrics, the most significant change has been in my confidence. I no longer experience that pit-in-stomach feeling before picking up the phone. I’ve reclaimed hours of productivity that I used to lose to call anxiety and preparation.

Perhaps most importantly, my relationships with clients have improved. They sense my confidence, which makes them more confident in my services. It’s created a virtuous cycle where better communication leads to better outcomes, which leads to even more confidence.

What I Loved (and What Could Be Better)

Is This Course Right for You?

Perfect for you if:

• You experience anxiety or discomfort making business calls
• Your sales conversion rates on the phone are lower than you’d like
• You struggle with handling objections effectively
• You want a structured approach to phone communication
• You’re willing to practice and implement new techniques

Not for you if:

• You’re looking for manipulative “closing” tactics
• You want a quick fix without practice or implementation
• You’re unwilling to record yourself and analyze your calls
• You’re already consistently closing 40%+ of your calls

Frequently Asked Questions